RouteBuddy

Support

For: macOS and Windows | Atlas for iPhone and iPad | RouteBuddy Digital Maps
Get answers to questions about software and maps
1) Please check our FAQ's…
Click here to view our FAQ's Page

2) Get more information than FAQs provide - download a manual…

Click here for our manuals.
*Use your PDF search facility which will help you to find the correct section.
Note re software:
The RouteBuddy Manual for Windows and macOS and the Atlas Manual for the Atlas and Solo apps should provide you with a comprehensive guide as to how our software can be used. If you want to know if the software can do something or find out how you do it, then the manuals are your first point of reference.

Note re maps:
The RouteBuddy Store also gives a description for each map product including it's size.
Can't find the answer?
If you cannot find an answer or have a more detailed enquiry, email us here: support@routebuddy.com
Please help us help you:
When you email us it would be helpful to let us know whether you are running RouteBuddy on Windows or Mac, which version of RouteBuddy you are using and also your system specification: RAM installed and size of Hard Drive.
Please note these items before you make and enquiry about Atlas, please also make sure that you have the most up-to-date versions of Atlas and iOS on your device.
Please visit the Press page where you'll find short and long descriptions about our multi-platform software for iOS, iPhone, iPad, Windows and Mac OS X.
If you have a site that’s of interest to our customers then get in touch via the RouteBuddy Contact Page and we'll help you with map samples and cross-promote where we can.
We aim to respond to enquiries within 24 hours during the week, and within the first 12 hours of a working day following the weekend.
RouteBuddy is based in the United Kingdom, therefore there may be some time overlap for our International customers.
We may ask you to…
- Create a RouteBuddy log file
To help us try and see what is happening on your computer when you are having a problem we sometimes ask for a log file to be created.

- Shut down RouteBuddy
Create a text file called routebuddy.log on the desktop (see below)
Open RouteBuddy and perform the actions you took which brought RouteBuddy to hang/crash/not perform in the way expected
Send the file to support@routebuddy and detail the actions you took
To create a .log file using Mac OS X:

- Open a new file in TextEdit
Save it as: routebuddy
Click on the name of the file to highlight it
Change the name to routebuddy.log
Finder will ask you if you are sure you want to change the extension from ".rtf" to ".log", click on Use .log
To create a .log file using Windows

- Open a new file in Notepad
Save it as: routebuddy
Right click on the file and select Rename
Change the name to routebuddy.log
You will receive a warning from Windows but just say Yes, you want to change it.